Considerations for People-centered, Quality Immunization Service Experiences

Abstract for Preformed Panel Presentation from the 2022 International SBCC Summit in Morocco: 

"In recent years, inequities in vaccination coverage rates have highlighted the crucial component of demand generation and people-centered design needed to ensure uptake and encourage access, trust, and motivation to vaccinate and reach every child (and target populations for vaccination throughout the life course). People-centered models for vaccination that enhance service access, quality and accountability and incorporate quality of care approaches have been examined in a formal way. Since 2019, the Service Experience Workstream of the Global Vaccination Demand Hub, and with support from JSI Research & Training Institute, Inc. (JSI), has been exploring a new direction in people-centered quality immunization service delivery. Through a series of key informant interviews at the global and regional levels and in four countries, and literature reviews focused on service quality and delivery and its relationship with vaccination demand, the Workstream identified 13 key components of a positive, people-centered immunization service experience. These components fall under four main themes: 1) overarching; 2) health system and facility; 3) health workers and clients; and, 4) Community. This presentation will introduce the concept of immunization service experience, highlight these four main themes and their associated 13 components, and provide updates on emerging efforts to move toward a more positive, people-centered immunization service experience reflective of client, health worker and community needs."