Polio eradication action with informed and engaged societies
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Vaccination Trust Library

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Launched in May 2017 by the World Health Organization (WHO) Regional Office for Europe, this vaccination and trust library contains a series of documents to assist ministries of health, centres for disease control, immunisation programmes, or regulatory authority institutions to prepare for and respond to events that could erode confidence in vaccination. Such events can be related to vaccine safety, adverse events following immunisation, changes in the vaccination programme, negative public debate, outbreaks, or pandemics.

The cornerstone of the library is an introduction to the theoretical background and evidence provided in the publication "Vaccination and trust: How concerns arise and the role of communication in mitigating crises" (see Related Summaries, below). Supporting documents provide practical guidance for specific situations, such as ongoing work to build and maintain trust, presenting data, planning an immediate media response and monitoring public opinion.

As of this writing, guidance documents in the library include:

  • The questions journalists always ask in a crisis (2017)
  • Four immediate steps when responding to an event that may erode trust (2017)
  • Four critical elements in the ongoing work to build and maintain confidence (2017)
  • How to prepare a press release (2017)
  • Strategies used by journalists (2017)
  • Tips for spokespersons (2017)
  • Crisis communications plan template (2017)
  • How to ensure a context-specifc response to events that may erode trust (2017)
  • Checklist for preparedness (2017)
  • Safety events: planning the immediate media response (2017)
  • How to prepare a message map (2017)
  • New vaccine introduction: checklist for planning communication and advocacy (2017)
  • Key principles for presenting data (2017)
  • How to monitor public opinion (2017)
  • Stakeholder management (2017)
  • Template terms of reference for a vaccine communication working group (2017)
  • Myths and facts about immunization (2017)
  • How to respond to concerns about vaccination (2017)
  • Risk scales: benefits of vaccines far outweigh the risks (2017)
  • Vaccine safety messages (2017)
  • Societal benefits of immunization (2017)
Source

Global Immunization News, June 2017 [PDF]. Image credit: WHO/J. Christensen